Terms Of Service

Last Updated: 09.01.2024

1. Introduction

Welcome to CVB WEB S.R.L.. We offer bespoke solutions engineered to enhance business-to-business processes through advanced conversational interface technologies. By utilizing our services, you acknowledge and agree to comply with the following terms and conditions.

2. Services Overview

CVB WEB S.R.L. specializes in the seamless orchestration of cutting-edge conversational technology to optimize client-specific workflows. Our comprehensive service suite includes strategic planning, bespoke configuration, sophisticated integration, and continuous optimization of conversational AI agents designed to meet the unique needs of our clients.

3. Financial Terms

3.1 Clients are obligated to compensate CVB WEB S.R.L. via an initial setup fee detailed in the individual service quotation, followed by recurring payments that sustain an ongoing service provision, which includes robust support and access to necessary technological resources.

3.2 All financial obligations are due as specified in each invoice, consistent with the terms stipulated therein.

4. Amendment and Cancellation

4.1 Prior to the commencement of technology deployment services and the provision of sensitive client data necessary for such services, clients retain the eligibility to cancel their engagement, whereby they may qualify for a reimbursement of certain previously paid fees, except where resource allocation has been irrevocably initiated.

5. Client Obligations

5.1 Clients shall furnish all necessary data and information in a timely and accurate manner as required for the effective configuration and integration of the services.

5.2 Clients guarantee that they hold appropriate rights to all data and materials provided to CVB WEB S.R.L., ensuring compliance with applicable intellectual property laws.

6. Intellectual Property and Proprietary Rights

6.1 Intellectual property inherent to partnered technology platforms remains under the ownership of respective third-party entities. Clients receive a license to access and utilize the relevant technologies through the orchestrated solutions provided by CVB WEB S.R.L., adhering to the parameters of this agreement and any associated licensing terms.

6.2 CVB WEB S.R.L. retains ownership over any original developments, configurations, or custom solutions provided to clients as part of the services rendered.

7. Service Excellence Guarantee

7.1 CVB WEB S.R.L. is committed to ensuring a minimum of 99% operational effectiveness of our solutions, excluding periods necessitated for maintenance and upgrades which clients will be notified of in advance.

7.2 Support will be accessible during predefined business hours to address any concerns or operational challenges encountered by clients.

8. Termination

8.1 Clients may discontinue their subscriptions at their discretion by providing written notice adhering to the terms previously agreed upon.

8.2 A breach of payment or contractual obligations by the client authorizes [Your Company Name] to terminate the agreement and cease service provision.

9. Limited Liability

CVB WEB S.R.L. disclaims liability for indirect, incidental, consequential, or punitive damages arising from the use of our services, including but not limited to lost profits or data, beyond the amount paid by the client to [Your Company Name] under this agreement.

10. Modifications to Terms of Service

CVB WEB S.R.L. reserves the right to modify these terms at any time. Such modifications become effective immediately upon posting on our digital platforms. Continued use of our services following such modifications constitutes acceptance of the new terms.

11. Communication

Should you have any inquiries regarding these Terms of Service, please contact us at contact@lorenzoai.tech

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